Our products are made according to the high-quality standards of KONDENS. Nonetheless, your product is covered by the KONDENS 5-Year Warranty that covers manufacturing and material defects that appear under normal use in the five years after the date of purchase.


If the KONDENS product proves to be defective in material or workmanship under normal use, it will be repaired or replaced.

If you experience any damage to your product that is considered to be covered by our warranty, you can contact our customer service team by submitting a request below to receive the further help. To ease and expedite the process, please include the following info when contacting us:


- Order number or recipe from retailer

- Pictures of the damaged product

- Receipt or order number

- Your current address info:

- First and Last name

- Street address

- Postal code

- Country, City

- Telephone number